| As we like to have open, honest
communications with all our clients, the following
should give an basic indication to how we are
performing.
|
Support Dept. Information |
Support Helpdesk
14 Outstanding Tickets
|
|
System Status Information |
|
Subject |
Comments |
Time |
| Broadband Monitor Issue (1) |
Our remote ADSL testing probes have alerted us to a potential issue from location number 1/5, this is currently under investigation.If this is the only alert, it will more than likely not be Customer affecting. |
18/08/2008 13:43:19 |
| Re: Broadband Usage Figures / Email |
This issue has been traced to data being sent twice to our radius/accountancy systems over the past few days.
Whilst this is being resolved, we have written a workaround into our systems to compensate for the above and are please to announce the bandwidth monitor facility to be back online as normal.
We apologise for any inconvenience caused. |
11/08/2008 14:38:26 |
| Broadband Usage Figures / Email |
After a recent server upgrade it would appear the system for calculating customers bandwidth has hit a problem therefor please disregard the bandwidth email sent today (2008-08-10) as it is incorrect.
Should you require fresh, accurate information on your usage levels please raise a ticket in the online helpdesk. |
10/08/2008 13:01:33 |
Last updated 20/08/2008 08:01:38 |
