All of our hosted PBXs come complete with the following feature rich facilities by default;

Hunt Groups

Hunt groups ring a number of extensions at the same time or in a particular order allowing any of those extensions to answer the call

Call Forwarding

Call forwarding allows users to forward incoming calls to another destination including mobiles etc.

Call Parking

While on a call, the user can park the call, move to another location, and then continue to talk to the caller from that new location.

Instant Recording

During a conversation, the user with this service enabled can press the activation code to instantly record the current call.

Call Pickup

This service enables the user to pick up ringing calls on another extension if they are part of the same call group.

IVR/Menus

An IVR service enables you to divert multiple enquiries to different departments within your organisation, without the need of a receptionist.

Music On Hold

Music on hold is the music that callers hear when they are put on hold by a user, in queues, auto-attendants, etc.

Time of Day

You may have different priorities at different times of day or some staff members may only be available at certain times. Re-routing calls is easy to achieve using the Hosted PBX web control panel and you can adjust settings in real time, whenever your requirements change.

Voicemail

Making sure that messages dont get lost is a critical issue for any business. Hosted PBX allows customers or colleagues to leave messages at individual extensions. You can manage and listen to mail from your desk handset.

We have built up a strong relationship with many businesses who operate multiple sites. With this relationship comes experience and understanding.

Understanding Your Business

Every business is different. They are run different and have different needs from their telecoms supplier. This doesn't simply mean business A) needs 20 extensions from two sites and business B) needs 2 extensions in each of 85 locations, we understand the differences run deeper than that. Relationships are different, physical requirements are different, billing periods are different, cost centres differ, billing information differs, etc.

Flexibility

We believe we have a very flexible approach to our customers' needs, with a zero "can't be done" attitude. If our customers need specific information from our systems in order to make their lives easier, we will do our level best to ensure those needs are fulfilled. This can be as simple as having certain cost-codes on invoices, specific layouts of invoicing, your own references applied, csv exports etc.

Many Sites, One Phone System

Having disparate locations no longer requires individual phone systems in each. With our cloud based PBX, each of your remote locations can connect to your own set of virtual PBX with their own operating hours, own dialing rules, hunt groups etc, or indeed one large virtual PBX with similar facilities. With this configuration, calls between sites would be free of charge, saving you even more money. Having a setup like this could seriously increase your productivity in the event of a major issue such as the Winter of 2010, if one office has to be closed down in one part of the country, calls can easily be transferred to another office to ensure you, and your customers, keep going !

Web Portal

Your existing telecoms provider may provide you with something similar, a web based interface so you can view your bill etc but if you have multiple sites, your needs are probably for something more bespoke and not "off-the-shelf" that doesn't quite fit your needs. Our portal is written ans support by in-house staff meaning we can adapt this to your needs if you have anything specific, something we have already adapted for a few of our major Corporate clients. If you would like to see this in it's basic form, please see the screenshots below;

There are many situations where you may need rapid deployment of our hosted VoIP service but not commit to a full transfer to it's benefits, if you have recently invested a lot of money in your own system and any of the following happens;

External Damage

It's not your fault but you are affected, big time - a road worker digs through a cable that takes out your ISDN lines.

No incoming calls - bad for business, your competitor gets the client.
No outgoing calls - bad for business, you can't order stock to fulfill your customer orders.
Estimated time for repair, 1 week - how much damage does a cut cable actually cost you ?

Equipment Theft

Your office is broken into and your phone system has been either damaged during the break-in or "removed" altogether. How long will it take you to get a new PBX delivered, installed, configured and operational ?
- A local business had this exact scenario, they were able to make and take calls by the end of the next working day - business as usual thanks to SurfAnytime!

Fire Damage

We sincerely hope it doesn't happen but if it did and your office was unusable, we could create a virtual PBX for you, sort your incoming and outgoing number, confirgure handsets and despatch them to your staff homes or a temporary office within a day ensuring you can still operate as best as you can. One less headache knowing your telecoms are in hand.

Exhibitions

You can have a full blown telecoms solution installed in any temporary physical location you have a broadband connection - no need to wait and plan an ISDN installation, never mind the hundres of pounds to do so!

With any of our temporary solutions, you simply rent the extensions and the handsets for as long as you need and we can be very, very quick to get you operational !

Click here to contact us about your Temporary/Emergency PBX requirements